Here you can find an overview of all shipping costs per country:

For deliveries to non-EU countries, additional customs charges, taxes, and fees may apply. Please check the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

We ship international orders outside Europe with DHL Express.
Immediately after your order has been shipped, you will receive a confirmation email with your DHL Express tracking number.

Shipping costs for orders under 1,000€

After your order has been shipped, you'll find your DHL tracking number in your shipping confirmation email. You can use this to track the current delivery status of your order online. Please note that it may take a few hours for the tracking information to update.

In individual cases, increased volumes at our shipping partners may cause shipments to be delayed. If you don't see any movement of your package after a few days, please contact us at hello@asphaltgold.com . However, an investigation into the whereabouts of the shipment is only possible after 14 days.

Yes, you can also pick up your order at one of our stores in Darmstadt or Frankfurt am Main.
Simply select the "Pickup" shipping option during checkout and choose your preferred store location. Shipping to our stores is free .
As soon as your order has arrived and is ready for collection, we will inform you by email.

If your package cannot be delivered, it will be returned to us. Upon request, your order can be reshipped within Germany, but unfortunately, address changes are not possible. Please contact us in a timely manner if you would like your package reshipped. If we don't hear from you, your money will be refunded.

If your shipping address is outside of Germany and the package is returned to us, your money will be refunded. Asphaltgold reserves the right to retain shipping costs in the event of incorrect address information or refusal to accept the package.

If there's anything wrong with your order, please contact hello@asphaltgold.com with your order number. To process your request, we need pictures of the order in question, any damage, and the shipping box. Please keep this box until we have informed you of the next steps. Unfortunately, a complaint cannot be processed without the outer packaging.