Here you will find an overview of all shipping costs per country:

Deliveries to non-EU countries may be subject to additional customs duties, taxes, and fees. Please check the specific regulations of your shipping country before placing your order. All additional costs are your responsibility.

We ship international orders outside of Europe via DHL Express.
Immediately after your order has been shipped, you will receive a confirmation email with your DHL Express tracking number.

Shipping costs for orders under €1,000

For orders over 500 €, you will see the shipping costs at checkout.

Once your order has been shipped, you will find your DHL tracking number in your shipping confirmation email. You can use this number to track the current delivery status of your order online. Please note that it may take a few hours for the tracking information to update.

In rare cases, high volume at our shipping partners may cause delays in processing shipments. If your package shows no movement after a few days, please contact us at hello@asphaltgold.com . However, an investigation into the whereabouts of your shipment is only possible after 14 days.

Yes, you can also pick up your order at one of our stores in Darmstadt or Frankfurt am Main.
Simply select the "Pick-up" shipping option at checkout and choose your preferred store location. Shipping to our stores is free for you.
As soon as your order has arrived on site and is ready for collection, we will inform you by email.

If your package cannot be delivered, it will be returned to us. Within Germany, we can resend your order upon request; however, address changes are unfortunately not possible. Please contact us promptly if you would like your package resent. If we do not hear from you, your money will be refunded.

If your shipping address is outside of Germany and the package is returned to us, you will be refunded. Asphaltgold reserves the right to retain shipping costs in the event of incorrect address information or refusal of acceptance.

Should there be any problem with your order, please contact us at hello@asphaltgold.com with your order number. To process your request, we will need photos of the order, any damage, and the shipping box. Please keep the shipping box until we have informed you about the next steps. Unfortunately, a claim cannot be processed without the original packaging.