SHIPPING & RETURNS

Germany: Standard 1-2 working days

Europe: 1-3 business days

International: 2-4 business days
may differ due to customs clearance in the country of destination

For payment in advance, your order will be shipped after the full invoice amount has been received. If the money does not reach us within 14 days, your order will be canceled.

When your order has been dispatched you will find a relevant link in your dispatch confirmation email. This enables you to track the current delivery status of your order online. Please note that it can take a few hours until the tracking is updated.

You can also see the current status of the consignment by clicking on the current order in your Asphaltgold customer account.

You can, of course, also collect orders from our store in Darmstadt. Please select "Collection in Asphaltgold Store Darmstadt" at the check-out. There are no dispatch costs and you can collect your item from as early as 1:00 p.m. on the next working day.

UPDATE: During the current lockdown due to Covid-19 the pick-up happens safely in front of our store entrance.

In your user account under Address Book, you can manage your shipping and billing address. Here you can also specify an alternative shipping address if you want to ship to a different address.

In order to have your order sent to a Packstation, you must have registered on the DHL Packstation website. Here is the link to the Packstation.

If you enter the delivery address for your order to a DHL Packstation, you must enter in addition to your first and last name the postal number (your DHL Packstation customer number) and the DHL Packstation chosen by you as a different shipping address.

Please enter the postal number in the additional address field. Please enter the word "Packstation" in the field "Street" and the number of the desired packing station for the field "House number". Then please enter the postcode and the location of the DHL Packstation.

Within the EU, there are no customs or import charges for shipping. Deliveries to non-EU countries incur additional custom charges, taxes and fees. You can find more information about customs at http://ec.europa.eu/taxationcustoms/indexen and on import VAT at http://auskunft.ezt-online.de.

For goods with a value of over 40 euros, return within the 14 days right of return is free for orders from Germany. Please use the attached return label and ensure that you are given a proof of posting when handing over the package. Returned items should be sent back to us in the original condition and in the original packaging. Please complete the return form, and attach it to the package. In this way, you ensure that your return can be correctly allocated in our warehouse. If you are nearby you can, of course, also return items bought online to our store. The refund will then be made on the following working day in the same way as we received the payment. In case of a complete return but having chosen express shipping there will be a refund only for the difference amount between standard and express shipping.

Return address:
Asphaltgold GmbH & Co. KG
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany

We offer free returns only for domestic customers. Therefore you have to cover for the return costs and can choose the parcel service that works best for you (but we recommend secured shipping). You can send the unworn und originally boxed items back to the following address within 14 days after delivery:

Asphaltgold GmbH & Co. KG
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany

Please add the invoice and write "return" on the outside.

After we have received and checked your return, you will receive a refund (excluding shipping). If you are looking for another model or size please place a new order.

If you would like to return your order please make sure to follow these steps:

• We do not offer free returns. You can choose the parcel service that works best for you (do not use DPD parcel service).
  
• Inform yourself about the required documents needed for returning goods to the EU.
  
• Ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
  
• Place the invoice on the outside of your parcel.
  
• Clearly mark the parcel with „return“ on the outside of the parcel.
  
• We highly recommend secured, trackable shipping.
  
• Asphaltgold can´t be held responsible for any return custom charges made or damaged/lost goods.
  
  

Send your return to:
Asphaltgold GmbH & Co. KG
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Deutschland

If you have any questions please contact us:
hello@asphaltgold.com